Help & Educator Resources

Support & Help Center

We're here to support parents, kids, and teachers in creating stop-motion magic.

Email Support

Have a question, feedback, or need help with a project? Send us an email directly.

Contact Support

Schools & Educators

Interested in classroom lesson plans, volume purchase (VPP), or professional development?

Educator Inquiry

Amber Universe

Explore our sister sites for puppets, coding, and early learning storytelling tools.

View Universe

Troubleshooting & Animator Quick Tips

Camera & Motion Precision

How do I stop lighting and focus from flickering between frames?

Tap the AE/AF Lock button in the top camera toolbar. This locks exposure and focus so room lighting shifts or moving hands won't cause the camera to auto-adjust between photos.

How do I take pictures without shaking the iPad on a tripod?

Turn on Auto-Capture (Timer Loop) in camera settings. Choose an interval like 5s or 10s. The app will chime and take photos automatically, allowing young animators to keep both hands on their characters without touching the screen.

Why does my animation play too fast or look jerky?

Switch your framerate in the settings bar. 6–8 FPS is great for young beginners (fewer pictures needed), 12 FPS is the classic claymation standard, and 24 FPS is ultra-smooth cinema. Remember: smaller movements between photos create smoother illusions of life!

Sound Studio & Voice Recording

My voiceover isn't recording or the camera preview is black?

Open your device's Settings → Amber Animator, and ensure both the Camera and Microphone toggle switches are turned ON.

Can I plug in external microphones or use AirPods?

Yes! Amber Animator automatically detects and records through connected Apple AirPods, Lightning or USB-C studio microphones, and wired headsets for studio-grade voice clarity.

Classrooms, Duplication & Purchases

How do teachers duplicate starter template projects?

On the project list screen, tap the Duplicate icon (`doc.on.doc`) or press and hold any project card to duplicate all frames and sounds for student groups.

How do I restore Pro on my child's other iPad via Family Sharing?

Tap the Grown-Ups lock button on the home screen, complete the math challenge, and tap "Restore Past Purchases". Apple Family Sharing automatically activates lifetime Pro across your household.